Return & Refund Policy
At Koina Honey, we take pride in delivering high-quality, organic honey. Due to the nature of our product, we do not accept returns or exchanges. However, if your order arrives damaged, we will gladly offer a replacement or refund.
1. Damaged Products
If you receive a damaged product, please follow these steps:
- Contact us within 48 hours of delivery at info@koinahoney.com
- Provide your order number and clear photos of the damaged item and packaging.
- Once approved, we will issue a replacement or refund.
2. Refund Process
- Refunds will be processed to the original payment method within 5-7 business days.
- Shipping fees are non-refundable.
3. Cancellations
- Orders can only be canceled within 24 hours of purchase.
For any issues, please reach out to us at info@koinahoney.com